Common Apple Watch Problems and Level of Repairs
Apple Watch Repair - Level 1
Software, formatting, configuration
May take 7 - 10 working days depending on the state of the issue
Apple Watch Repair - Level 2
Shattered glass, damaged LCD, screen replacement, battery replacement, unresponsive power button
Can be fixed within 48 hours.
Apple Watch Repair - Level 3
Touch screen issues, blank screen, charging issues, unable to pair with the phone, damaged logic board
May take 7 - 10 working days depending on the state of the issue